Online poker platform Spartan Poker has recently extended its robust customer service for all hours of the day and night. The brand made sure that its customer support system now runs 24X7 for its players. This round the clock service came into effect from 1 July. Now players have access to a quick and dependable customer service on Spartan Poker. While this online poker room already had a solid customer service team now working round the clock.
Tournaments on Spartan Poker usually go on for hours even during nights at a stretch and that is one of the reasons why the 24X7 customer support will be extremely useful.
While most online poker platforms provide only email support and limited phone support for the players, Spartan Poker is the first brand in the real money gaming industry to extend its customer support for all hours.
We spoke with Anand Banjara, General Manager, Operations at Spartan Poker about the recent update and here’s what he said.
How will the 24X7 customer support on Spartan Poker benefit the poker players?
This 24X7 support means now a player need not wait till 10 am in the morning for any issue or query to be resolved.
What was the rationale behind having 24X7 customer support at Spartan Poker?
The rationale behind the 24 hours service is that if our platform is live for players 24 hours to play then customer support should also be available at all times.
What process is being followed at Spartan Poker to ensure that poker players get seamless customer support at any hour of the day or night?
At Spartan Poker, the customer is always first therefore, we have ensured that all our support staff is equipped even during ongoing festivals, promotions, or tournaments. They are trained for first-level troubleshooting of any technical issue.
They can credit money as per process in case of a failed deposit which is approved at the gateway. All queries related to cashout are available at their fingertips. In short, the support team can do everything and give an immediate solution on a call or a chat to the player at any time of the day or night.
Other than the 24X7 customer service, the brand has multiple ways through which players can reach out to and avail Spartan Poker’s customer support. The brand also has a comprehensive list of Frequently Asked Questions (FAQs) that offer answers for several key poker-related queries. The online poker room answers all the FAQs related to Spartan Poker’s account, tournaments, cash outs, deposits, and more.
Especially for the social media handles of Spartan Poker, the online poker platform has a customer executive named Simran Fernandez in place who tackles all the queries of players. Players who face issues like pending cashouts or deposits etc. usually end up reaching out to her on any of the social media handles of Spartan Poker.
The esteemed poker brand also has customer support on email at email@example.com. Players are expected to write down their username and registered email address while sending their queries. Spartan Poker which is the ‘one-stop solution’ for all poker needs is also making itself available at all times using this impeccable 24X7 customer service.
India Online Poker Championship’s (IOPC) 11th edition will kick-start on Spartan Poker from 11 July. The 30 crore guarantee tournament series will run till 1 August and lakhs of players will flock to this popular poker platform. The 24X7 customer support will prove to be extremely helpful during IOPC as the traffic on this platform will increase by leaps and bounds.
Manthra Koliyer is a writer at Gutshot Magazine. She has an affinity for seeing the world through people’s eyes. With a bubbly fun personality, you can always catch her chatting with anyone she comes across. Holding an English Literature degree from Wilson College, Mumbai, and a Post Graduate Diploma in Journalism from Asian College of Journalism, this pop culture fanatic is ready to take on the world with a pen, paper, and microphone. She also actively works on her personal blog called namasteyconvict.blogspot.com, where for a moment she lets you into her drama-filled world.
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